- How do I make a reservation?
- Please contact us through our inquiry page.
We will ask you for the necessary information, such as: 1) Name, 2) Date and time, 3) Destination and pick-up location, 4) Equipment you would like to use, and 5) Your physical condition.
We will then support you in making your trip more comfortable.
ホーム ≫ FAQ ≫
FAQ
- Can I make a reservation on the day?
- If there is availability in the schedule, there is no problem, but we recommend making your reservation early to secure your desired date and time.
- Can I use it for purposes other than going to the hospital or facility?
- We can accommodate any purpose, such as a hot spring trip, cherry blossom viewing, dining, wedding, or grave visit. We are also happy to discuss outing plans.
We can also provide you with a quote, so please contact us first.
- What should I do on my way home from the hospital?
- If you contact us, we will come to pick you up again. In this case, please understand that you may have to wait a little while. If you would like to go home immediately after your appointment, we can wait for you.
- How many people can ride at the same time?
- The bus can accommodate up to 8 people, including 6 accompanying persons and 2 wheelchair users.
- Can you help me get to my bed at home and up and down the stairs?
- We have nursing care qualifications and receive regular training in assistance, so you can leave it to us. We also provide cloth stretchers so that we can assist our users in a way that is comfortable for them.
*Depending on the situation at home and the user's physical condition, multiple people may be required to assist them.
- What should I do if I need to cancel? Are there any cancellation fees?
- What should I do if I need to cancel? Are there any cancellation fees?
- Can I use an oxygen inhaler or sputum suction device?
- Yes, you can use them. Please provide details when making your reservation.
*Oxygen and suction machines may only be used by doctors, nurses, and family members.
- Can I use a welfare taxi voucher?
- You can use taxi vouchers issued by your ward or local government. In addition, those with a disability certificate can receive a 10% discount on the fare.
- Can I use a credit card?
- The facility is equipped with a card payment terminal, so you can use major domestic cards.
- How much more expensive is the fare compared to a taxi?
- Compared to regular taxis, the meter fare and reservation fee are the same, but there is an additional 1,100 yen assistance fee and approximately 400 yen pick-up fee, so the total fare is approximately 1,500 yen, more expensive than a regular taxi.
- Are overseas customers also welcome?
- Yes, of course. We can assist you in English.
